1. System Architecture & Design
- Requirements and stakeholder workshops, written scope of systems in play.
- Target-state architecture diagrams: logical, data and deployment views.
- Technology selection with licence, hosting and operating cost implications.
- Scalability and availability design, including failure modes and mitigation.
- Phased delivery roadmap with dependencies, risks and effort estimates.
2. Systems Integration
- Interface inventory covering every system, owner, direction and update frequency.
- Data mapping and transformation rules with a documented contract per interface.
- Middleware or API layer with retry, logging and alerting.
- Reconciliation reporting that proves data agreed at both ends.
- Migration and cutover plan with a tested rollback path.
3. Cloud & Infrastructure
- Current-state assessment of workloads, dependencies, sizing and security posture.
- Target platform design and migration waves sequenced to limit downtime.
- Infrastructure as code for compute, network, storage, backup and access control.
- Monitoring, alerting and log retention tuned to your on-call reality.
- Cost model covering run-rate, reserved capacity and licensing after go-live.
4. Network & Security Design
- Physical and logical network documentation, including current-state gaps.
- Segmentation design for users, servers, operations technology and guest traffic.
- VPN and remote access design applying least-privilege access rules.
- Endpoint, patch and backup hardening baseline with verification steps.
- Audit readiness pack: policies mapped to controls and supporting evidence.
5. Custom Software Development
- Discovery of roles, handoffs and the exceptions your current process works around.
- Interactive prototype agreed before build begins.
- Web application and internal tool development delivered in staged releases.
- Service APIs and integrations with your existing systems.
- Deployment pipeline, monitoring and operator documentation.
6. Managed Support & Maintenance
- Monitoring and alerting for servers, services, backups and certificates.
- Named on-call engineers with defined response times.
- Patch and update management inside an agreed maintenance window.
- Backup verification and scheduled restore drills.
- Monthly report covering incidents, changes, capacity and open risks.